Director of Strategic Accounts
Heather loves solving problems and doing the right thing for her clients. They trust her recommendations for their short and long-term investments because she always thinks and acts according to the end game: their partnership and shared successes.
Building on management experience in both customer support and professional services, Heather manages relationships with national and international strategic clients to ensure new business, retention, and customer satisfaction. As her customers' trusted advisor, Heather drives customer satisfaction from end user through C-Level by having a deep understanding of customers' organizational goals and aligning products and services to help meet them.
Heathers specialties include: CRM, SaaS, Internet, Business Process Improvement, Complex Implementations, Nonprofit Fundraising Best Practices, Cross-Departmental Communication and Problem-Solving, Project Management, Issue Escalation and Management, Client Advocate, Excellent Writing and Verbal Skills.